Privacy Policy
Effective Date: 1st August 2025
This Privacy Policy is issued by EPRA Foods (operating under the brand EPRA Farms). At EPRA Farms, your privacy is our priority. We are committed to protecting your personal data and being transparent about how we use it. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we keep it safe.
What Information We Collect
When you interact with EPRA Farms shop, contact us, or browse our site we may collect:
- Personal Information: Name, mobile number, email ID, billing and shipping address.
- Payment Details: UPI ID, card/bank details (processed securely via trusted payment gateways; we do NOT store your payment data).
- Order Details: Purchase history, order value, transaction records.
- Device & Usage Info: IP address, device type, browser details, time zone, and site usage patterns for better user experience.
How We Use Your Information
We collect and use your information to:
- Process and deliver your orders.
- Provide order updates and delivery notifications.
- Offer customer support.
- Improve website performance and user experience.
- Share product launches, offers, and updates (you can opt-out anytime).
- Prevent fraud and ensure account security.
- Fulfill legal and regulatory requirements.
Data Security
Your data is stored securely with encryption and safety protocols in place. All online payments are processed via trusted payment gateway partners who follow industry-standard security practices. EPRA Farms does not store your card or banking details.
Sharing of Information
We do NOT sell or rent your personal information to any third party.
We may share limited data with:
- Delivery partners (to ship your order).
- Payment gateways (to process payments securely).
- Government authorities if legally required.
Every partner we work with is bound to protect your data under applicable laws.
Cookies & Tracking Technologies
EPRA Farms uses cookies to:
- Recognize returning customers.
- Save cart preferences.
- Analyze traffic for improving website performance.
You can manage or disable cookies in your browser settings, though it might affect certain site features.
Your Rights
You have the right to:
- Access or modify your personal data.
- Delete your account and data (upon request).
- Opt out of promotional emails, SMS, and WhatsApp messages anytime via provided links.
For any privacy-related concerns, email us at hello@eprafarms.com .
Policy Updates
We may update this Privacy Policy as needed to reflect changes in our practices or legal obligations. Any major updates will be communicated via email or website notification.
Grievance Officer (As per IT Act, 2000)
In case of any grievances or concerns related to your privacy, you may contact our Grievance Officer:
Name: Ekansh Verma
Designation: Co-Founder, EPRA Farms
Email: eprafoods@gmail.com
Phone: +91 80093 10099
Address: 0604 KLP 001, Sector 128, Noida, Uttar Pradesh - 201304
India-Specific Compliance Clause
EPRA Farms complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ensuring your sensitive data is handled securely and lawfully.
Opt-Out Policy
All promotional communications (emails, SMS, WhatsApp) will include an opt-out/unsubscribe link for customers to stop receiving marketing messages at any time.
Our Commitment
We collect only what is necessary to serve you better, and safeguard your data with the utmost responsibility.
Your trust is the foundation of EPRA Farms, and we are committed to keeping that trust intact.